Irving Rewards FAQ

How do I earn fuel rewards with my Irving Rewards card?

Swipe your Irving Rewards card with each fuel and in-store purchase to earn rewards. You will receive a 3¢-per-litre reward on cumulative purchases of 150 litres in fuel or $25 in qualifying merchandise in the store.

Does my card have to be registered in order to earn and redeem?

Your card does not have to be registered in order to earn rewards. However, it does need to be registered for redemptions. Registering your card also ensures that you can participate in all Irving Rewards contests and promotions.

What is “qualifying merchandise” in the store?

You can earn rewards with the purchase of any product with the following exceptions: tobacco, lottery tickets, gift cards, gift certificates, prepaid cards, money orders, postage stamps, licenses, car wash and any other items that may be prohibited or restricted by applicable law.

Do my fuel savings rewards expire?

You have 90-days to use your reward after it is earned. After 90-days, unused rewards will expire. Please note, if your rewards were earned in 2019 or 2020, they will expire after your account reaches 365 days of inactivity.

Do all Irving locations participate in the Irving Rewards program?

You can find participating locations by visiting irvingsoil.com/irvingrewards.

If I forget to swipe my Irving Rewards card during a purchase, can the rewards be added to my card later with a receipt?

Rewards are electronically assigned to a member account at the time of the transaction only. This applies to all Irving Rewards card transactions at the pump and in the store.

Am I able to combine loyalty programs on one transaction? (such as CAA)

You are unable to use two different rewards programs on a single transaction.

Can my card be used at Irving locations in New England and Atlantic Canada?

Currently, this program is only available at participating locations in Quebec and Ontario.

How do I earn fuel rewards with my Irving Rewards card?

Swipe your Irving Rewards card with each fuel and in-store purchase to earn rewards. You will receive a 3¢-per-litre reward on cumulative purchases of 150 litres in fuel or $25 in qualifying merchandise in the store.

Can I earn rewards on fuel and in-store purchases at all Irving locations?

You can earn rewards on fuel purchases at all participating locations. For details on sites that offer in-store earn, please refer to our full terms & conditions on irvingsoil.com/irvingrewards

What happens if I buy more than 150 litres of fuel or more than $25 of merchandise in the store in a single transaction? Do I earn more fuel rewards?

You’ll earn a 3¢-per-litre reward every time you reach 150 litres or $25 in the store. If you purchase more than 150 litres or $25 in the store in a single transaction, the remainder will be applied toward earning your next reward.

Is there a maximum fuel purchase amount when earning fuel rewards?

Yes, you can only earn rewards on purchases of up to 200 litres in a single transaction.

Once I earn a fuel reward, when will I be able to redeem it?

Once you earn a discount, it will be available for you to use on your next fuel purchase

Is there a maximum fuel purchase amount when redeeming fuel rewards?

There is a maximum fill-up of 100 litres when you redeem your fuel reward. Once you reach this limit, the pump will automatically stop fuelling. If would like to purchase more than 100 litres, you must begin a new transaction.

How many fuel rewards can be redeemed per transaction?

You can redeem a maximum of $0.48 per litre, on up to 100 L in a single transaction. Any reward balance over $0.48 will be retained, to be used on a future redemption. Only one Irving Rewards card can be swiped during each transaction.

If your remaining reward balance is greater than $0.48, the receipt will only reflect $0.48 - as this is the maximum redemption allowed on your next fill-up. The remaining rewards >$0.48 will still be on your account, just not shown on the receipt in full.

You can view your full rewards balance by logging into the member portal at irvingsoil.com/signin.

Can fuel rewards be used for diesel purchases?

Yes, you can apply your fuel rewards to consumer diesel purchases.

Can I use a fuel reward more than once?
No, you can only use a fuel reward on one transaction (up to 100 L).

How can I see my rewards balance?

You can view all of your transactions and rewards balance by signing into your account at irvingsoil.com/signin.

Can I transfer my rewards to another Irving Rewards account?

You will only be able to transfer your rewards if you are replacing your card. If you would like to transfer your balance to a new card, please pick one up at a participating Irving location, and then call our Customer Support Team at 1.888.273.5222.

Can I have more than one Irving Rewards card linked to account?

An Irving Rewards card can only be linked to one Irving Rewards account.